SHENZHEN VTTEK CO.,LTD.

:::::::::: SERVICE

RMA Policy

>> Provide buffer stock with the shipment as per the Proforma Invoice

>> Follow RMA procedures for replacement of goods and keep ready stocks for replacement.

>> Offer new and upgraded models in place of the models of items that are obsolete

>> Send extra quantity of spare parts with the shipment

>> Defective goods have to inform us before you delivery

>> RMA policy differs as per the products mentioned in Proforma Invoice.

>> Please complete the RMA request form with detailed description of the problem for your product

>> Fax the completed RMA form with the copy of the original purchase invoice

>> RMA dept. will fax back to you a RMA number within 72 hrs or provide a reason for RMA denial

>> After you receive RMA number, then you may return your defective products to us

>> Your assigned RMA number is valid for 30 days from the date of issue

>> Please mention the RMA number on the outside of your shipping box (on the address line)

　　